return policy (online shop):
Exchanges are accepted within 5 days after the parcel is received. If you are not satisfied with your purchase and wish to exchange it, you may return with no charges following these conditions:
- Return fees will be paid by the customer.
- You must ask an authorization by email.
- All returned items must be in their original state and packaging, with all tickets attached and deemed by Bloc Poisson to be undamaged.
- Shipping fees are non-refundable
If an item buy on blocpoisson.com is broken or damaged during transportation, we will replace it or refund at no fees. Contact us.
return policy (custom made - furniture, chair and custom cutting boards):
No exchange - no refund on custom furniture, chairs, cutting boards or any item. No exchange - no refund on special order for furniture, chairs, cutting boards or any item.