return policy (online shop):
Exchanges are accepted within 5 days after the parcel is received. If you are not satisfied with your purchase and wish to exchange it, you may return with no charges following these conditions:
Return fees will be paid by the customer.
You must ask an authorization by email.
All returned items must be in their original state and packaging, with all tickets attached and deemed by Bloc Poisson to be undamaged.
Shipping fees are non-refundable
return policy (custom made - furniture, chair and custom cutting boards):
No exchange - no refund on custom furniture, chairs, custom size cutting boards or any item. No exchange - no refund on special order for furniture, chairs, cutting boards or any item.